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Realview Archive : Archive 2016
Realview worked closely on-site with The New Yorker during the development of the viewer and subscription integration. Specific workflow and messaging was created to cater for a variety of subscription options to ensure a smooth and easy process for readers. Realview created custom subscriber reports generated and emailed automatically each week. Realview helped develop subscriber FAQ’s. Realview setup and trained New Yorker customer service and CDS. Realview provides 24/7, two hour email response to The New Yorker digital subscribers. THE COMPLETE NEW YORKER Archives Case Study Realview continues to work with The New Yorker to improve their digital archive.